Momntum Launches Next-Generation Customer Relationship Platform, Eyes Global Market Growth
Founded in January 2025, Momntum has attracted clients in global brands such as Sisu Clinic, Action24, Peri and more.
The team behind Momntum includes serial entrepreneurs and tech innovators Brian Kenny, Keith Wealleans, Kieran Sexton, and Pat Phelan.
Backed by Act Venture Capital and Sure Valley Ventures, Momntum is building on its landmark Relationship Language Model, with enhanced omnichannel tools and smarter customer analytics to drive even greater value for clients.
DUBLIN, IRELAND, 28 May 2025 – Momntum, the pioneering fully integrated AI Customer Relationship Platform, today announced its official launch, introducing a breakthrough technology set to transform how businesses engage with customers at scale. Founded in January 2025 by Brian Kenny, Keith Wealleans, Kieran Sexton and Pat Phelan, Momntum brings together decades of experience from some of the most influential players in the Irish technology space.
Momntum is redefining how businesses manage customer relationships through its proprietary Relationship Language Model (RLM) taking the form of AI chat assistant ‘Laila’, and looks to scale exponentially this year. The platform enables seamless communication across phone, email, WhatsApp, Messenger, and Instagram, while integrating directly with existing business systems. With tens of millions of messages already processed and an 85.4% success rate, Momntum is significantly reducing the reliance on costly, complex call centre operations. Its omnichannel approach is helping businesses improve efficiency, drive customer loyalty, and deliver more meaningful customer experiences at scale.
“Traditional customer service is broken, costing businesses billions in lost revenue through avoidable churn,” said Brian Kenny, CEO of Momntum. “Our technology addresses this by creating scalable, personalised service using our proprietary AI to create customer experiences that boost sales, loyalty, and retention in a data driven and measurable way. The early traction we’re seeing has exceeded all expectations – customer satisfaction is at an all-time high, and the ROI for our clients is unlike anything we’ve seen before. We are looking at mass market expansion, with applications across industries – from financial services and insurance to local businesses such as hairdressers and gyms.”
Backed by Ireland’s leading venture capital firms, Act Venture Capital and Sure Valley Ventures, the goal for 2025 is growth, with a focus on advancing the development of its groundbreaking technology. Momntum’s early client base includes Sisu Clinic, the world’s largest dedicated aesthetic chain, which has seen a remarkable 4,000%+ return on investment and is generating nearly millions in bookings through the platform. Other adopters include Action24, the award-winning home security provider, and Peri, a start-up looking to help users detect and track the symptoms of perimenopause.
Momntum was built with both businesses and their customers in mind, empowering every company, regardless of size or sector, to deliver world-class customer service. Its flexible pay-per-solve model is already delivering transformative results, with customers reporting a quadruple-digit return on investment compared to traditional customer service solutions. This traction reflects a broader market shift, as research consistently shows that customer-centric companies are up to 60% more profitable than their competitors, while acquiring new customers can cost 5x to 25x times more than retaining existing ones.
“As consumer expectations continue to evolve, Momntum is helping businesses stay ahead of the curve – what we’re building has never been achieved in quite this way, and this is only the beginning. With support from SVV and ACT Venture Capital, we’re positioned to accelerate our product roadmap and bring this solution to more businesses globally,” added Pat Phelan, Momntum’s Executive Chairman and co-founder of flagship Momntum client, Sisu Clinic.
Barry Downes, Managing Partner at Sure Valley Ventures, commented: “Momntum represents the future of customer engagement, delivering exceptional personalized experiences at scale. Working alongside our colleagues at ACT, we’re excited to back Brian, Kieran, Keith and Pat and the experienced team they’ve assembled. Our shared vision for how AI can transform customer relationships made this a natural collaboration, and we look forward to supporting Momntum’s remarkable growth journey together.”
